From Admin Headache to Automated Success: A Benefits Platform Refresh Case Study for AND Digital
Project requirements
Before working with us, AND Digital was struggling to maintain accuracy in reporting and handling employee data securely.
This directly impacted reporting to insurers, delaying the creation of employee profiles, and ultimately affected insurance coverage. This significantly impacted employees' access to medical coverage when urgently needed. As a result of these issues, employee dissatisfaction and complaints were mounting, all while increasing the workload for their HR and payroll teams.
It was clear that something had to change. AND Digital needed a platform that could:
- Accurately, efficiently and securely provide employee data to brokers, insurers, and flexible benefits suppliers.
- Streamline the creation of starter accounts and processing leavers.
With these in place, AND Digital could ease the burden on internal teams while boosting employee engagement.
Results
During the benefits re-enrollment window, AND Digital saw a fantastic 99% engagement rate. Vicky Vitruk, Payroll and Benefits Manager, said:
“Switching to FlexGenius allowed us to automate monthly reports, streamline the creation of starter accounts, manage life-changing events, and process leavers efficiently. This has minimised queries and eliminated complaints entirely.”
Cross-referencing data and reporting errors are a thing of the past. Thanks to platform accuracy, AND Digital has reduced internal admin and rebuilt employee trust. Now, when life throws them a curveball, their staff know their benefits package has their back. Ready to spring into action, from real emergencies to routine screenings.
Find out how you can streamline your employee benefits processes.
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