Privacy & Cookies Policy

updated: 21st September 2018

This Privacy Policy applies to the FlexGenius website and its subdomains (“Sites”). FlexGenius (“Fair Care Employee Benefits”,”Fair Care”,”Avantus Business Solutions Limited”,”Avantus”, “we”, or “us”) knows that you care how information about you is used and shared. This Privacy Policy explains what information of yours will be collected by FlexGenius when you access the Sites and FlexGenius Services (including through the websites of our partners), how the information will be used, and how you can control the collection, correction and/or deletion of information. We will not use or share your information with anyone except as described in this Privacy Policy. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources.

1. Information We Collect.

(a) Our Service: We may collect personally identifiable information about you, such as your full name, phone number, email address, or similar, when you register for an account. If you choose to purchase a product from us, we or our third-party payment processors will collect your payment information.

If you opt in to receive promotional and marketing emails we will occasionally send you these emails, If you no longer wish to receive these emails, you may opt out of them by unsubscribing at any time from within the footer of the email. When you purchase something from us we may send you service related emails related to your account. If you no longer wish to receive these emails, you may opt out of them by canceling your account.


(b) Cookies And Tracking Technologies: Technologies such as: cookies, beacons, tags and scripts are used by us and our partners (such as advertising, marketing and analytics), affiliates or analytics or service providers. These technologies may be used in analyzing trends, administering the Site, tracking users’ movements around the Site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by such companies on an individual as well as aggregated basis. Our partners may also use such technologies to deliver advertisements to you. We use cookies to remember users’ settings as well as for authentication and analytics. Users can control the use of cookies at the individual browser level.

If you reject cookies, you may still use our Site, but your ability to use some features or areas of our Site may be limited.

We also use Google Analytics, Google Tag Manager, Google AdWords (Conversion Tracking), LinkedIn (Conversion Tracking), Facebook (Conversion Tracking). Some or all of these tools may be used to track information about your behavior on our website depending on your region. For more information or to opt-out, please visit the respective website(s) of these vendors or contact us at enquiries@flexgenius.co.uk.


We will retain personal data we process for as long as needed to provide our services. FlexGenius will retain this personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

2. How We Use Your Information.

We use the information that we collect to operate and maintain our Site and the WorkplaceOne Service, send you marketing communications, respond to your questions and concerns and to help us improve our online offerings.

3. How We Share Your Information.

(a) Personally Identifiable Information: FlexGenius will not rent or sell your personally identifiable information to others. We may store personal information in locations outside the direct control of FlexGenius (for instance, on servers or databases co-located with hosting providers). Any personally identifiable information you elect to make publicly available on our Sites or the FlexGenius Service, such as posting comments on our blog page, will be available to others. If you remove information that you have made public on our Sites or the FlexGenius Service, copies may remain viewable in cached and archived pages of our Sites or the FlexGenius Service, or if other users have copied or saved that information.

(b) Non-Personally Identifiable Information: We may share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for certain FlexGenius Services and those of our partners.

(c) Instances Where We Are Required To Share Your Information: FlexGenius will disclose your information where required to do so by law, if subject to subpoena or other legal proceeding or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Service or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of FlexGenius, our users or others.

(d) Behavioral Targeting / Re-Targeting: We partner with third parties to manage our advertising on other sites. Our third party partners may use technologies such as cookies to gather information about your activities on this Site and other sites in order to provide you advertising based upon your browsing activities and interests. The only way to completely “opt out” of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device. Please refer to your browser’s or mobile device’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools (to learn more about cookies, clear gifs/web beacons and related technologies, you may wish to visit http://www.allaboutcookies.org and/or the Network Advertising Initiative’s online resources, at http://www.networkadvertising.org). If you access the FlexGenius Service or FlexGenius Sites on your mobile device, you may not be able to control tracking technologies through the settings

(e) Testimonials: We display personal testimonials of satisfied customers on our Site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at enquiries@flexgenius.co.uk

4. Storage and Processing.

Your information collected through the FlexGenius Service may be stored and processed in the United Kingdom, United States, Europe, or any other country in which FlexGenius or its subsidiaries, affiliates or service providers maintain facilities. FlexGenius may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we will not transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.

5. How We Protect Your Information.

FlexGenius is concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to FlexGenius or guarantee that your information on the FlexGenius Service may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. When you enter sensitive information (such as log in credentials) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). No method of transmission over the Internet or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at enquiries@flexgenius.co.uk We use an outside help platform, and a credit card processing company to bill you if you purchase services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

6. Compromise of Personal Information.

In the event that personal information is compromised as a breach of security, FlexGenius will promptly notify our customers in compliance with applicable law.

7. Data Access, Correction, Deletion, and Opt Out.

For existing FlexGenius customers, you can review, correct, update or delete inaccuracies to the information about you that FlexGenius keeps on file by logging into your account to update your password and billing information. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

8. Children’s Privacy.

Protecting the privacy of young children is especially important. For that reason, FlexGenius does not knowingly collect or solicit personal information from anyone under the age of 13. In the event that we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at enquiries@flexgenius.co.uk

9. Notification Procedures.

It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email, written or hard copy notice, or through conspicuous posting of such notice on the Service, as determined by FlexGenius in its sole discretion. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Privacy Policy.

10. Links to Other Web Sites.

We are not responsible for the practices employed by websites or services linked to or from the FlexGenius Service or FlexGenius Sites, including the information or content contained therein. Please remember that when you use a link to go from the FlexGenius Service or FlexGenius Sites to another website or service, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies.
Social Media Widgets: Our Site includes social media features, such as the Facebook Like button and other widgets, that run on our Site. These features may collect your IP address and which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the organization providing it.

11. Changes to Our Privacy Policy.

All changes to this Privacy Policy are effective when they are posted on this page. When we change the policy in a material manner, we will let you know via email and/or a prominent notice on our Site, prior to the change becoming effective and update the ‘effective date’ at the top of this page.

What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);

2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase. We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our emails for us. Third parties will not be allowed to use your personal information for their own purposes.

Your Rights
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address and payment of £10 to cover administration expenses to the following address:

Privacy
Fair Care Employee Benefits Limited
1 Milkhouse Gate
Guildford
GU1 3EZ

Other Websites 
This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.