Case study | FlexGenius: A pair of new build houses

 A trusted partnership for over 5 years: Together Housing

Together Housing

Together Housing is one of the largest non-profit housing associations in the North of England, managing over 38,000 homes. It employs approximately 1,600 staff across a wide range of roles, including field-based, office-based, and care-related positions.

Together Housing has been a valued FlexGenius client for more than five years, and their continued satisfaction speaks volumes. Having already taken part in a previous case study, their feedback remains consistently positive, a reflection of the strong relationship we’ve built together. 

 Over the years, we’ve supported Together Housing in streamlining their benefits communication and making their offering more accessible and engaging for employees. Their experience with FlexGenius continues to be one of the reliability, efficiency and genuine partnerships. 

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PROJECT

A simplified and consolidated employee benefits experience

CLIENT

Together Housing

WHAT WE ACHIEVED

All their benefits in one place

Project requirements

Together Housing faced a common but critical issue: their employee benefits were scattered across various sections of their intranet, making them difficult to locate and engage with. This fragmented approach led to confusion and reduced visibility, especially for non-office-based staff.

 

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“Our experience with Avantus and the FlexGenius platform has been highly positive from the outset. The implementation process was efficient and straightforward, facilitated by a knowledgeable and supportive team.

Security and reliability have consistently met our expectations. Since adopting FlexGenius, our benefits are all in one place and are readily accessible.”

— Lesley Sherwin, Change Project Partner (People), Together Housing

The solution

 

FlexGenius delivered a centralised, branded platform that brought all employee benefits together in one easily accessible location. This streamlined experience eliminated the need to navigate multiple intranet pages, improving clarity and usability for all staff.

We worked closely with Together Housing to tailor the platform to their specific needs. By automating routine tasks, we helped free up valuable time for their HR team, allowing them to focus on strategic initiatives rather than administrative processes.

Our customer support team is committed to client success. The client noted our swift response times and genuine dedication to helping them achieve their goals. We’re proud to be a trusted partner, not just a service provider.

 

Results

Together Housing received qualitative feedback from employees, highlighting a clear improvement in user experience. Staff appreciated the simplicity and convenience of having all benefits consolidated in one place.

The FlexGenius platform now hosts a wide range of benefits tailored to Together Housing’s workforce, including:

  • Total Reward Statements
  • Holiday trading
  • Financial protection products
  • Cycle to work scheme
  • Health & Wellbeing support
  • Savings (Boostworks, lease cars, Home & Tech)
  • Charity donations

The standout feature for employees has been the centralised access to all benefits, which has significantly enhanced engagement and usability across the organisation.

Security and reliability are core pillars of FlexGenius. The client reported that our platform consistently met their expectations, giving them confidence in the integrity and performance of their benefits system.

Together Housing also praised our support team for their responsiveness, helpfulness, and expertise, highlighting a noticeable improvement in response times and overall service experience.

 

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