Employee benefits platform implementation
Moving to a new employee benefits platform can feel like a big project. With FlexGenius, it doesn't have to be. Our in-house implementation team plans, configures and launches your platform in around 8 weeks. That includes a fully branded employee interface, all your chosen benefits built in, and the first round of employee communications.
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20+
years of experience
95%
client retention
200+
clients supported
500k+
employees supported
Our 5-step implementation process
1. Kick off and planning
We start by getting to know your organisation. Your team size, your benefits strategy, existing providers, the systems you already use and what you want your platform to achieve. This gives us a clear plan and a realistic timeline before any work begins.
2. Configuration
Our in-house implementation team builds your platform around what you've told us. This includes your chosen benefit modules, your branding and your access controls, so the finished platform reflects your organisation, not a generic template.
3. Integrations
Our technical team maps your HR and payroll integration requirements and builds a solution that works with the systems you already use, so joiner, leaver and benefit change data flows automatically.
4. Testing and review
Before launch, we check everything works as it should. You’ll review the platform yourself and confirm your benefit rules, your data and your branding are all correct, so there are no surprises when your platform goes live.
5. Launch
We launch your platform with a fully branded employee interface, all your chosen benefits in place and the first round of employee communications, so your team can start engaging with their benefits from day one.
Support that doesn't stop at launch
Your implementation is led by a dedicated in-house team who stay with you from kick off to launch, answering questions and keeping the project on track. You always know who to speak to and where things stand.
Once you're live, your support doesn't stop. You have a UK-based help team for both your employees and HR admins, plus a named customer success lead who knows your account. Quarterly reviews and support around annual enrolment help you get the most from your platform.
Service level agreements (SLAs) are set out in your contract. We're happy to share them ahead of any commercial conversation.
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Built with security in mind
Security is a core priority for FlexGenius. The platform is hosted in Microsoft Azure (UK), with ISO 27001 information security certification, GDPR-compliant processing, role-based access controls and full audit logging. Penetration testing is run annually with summary reports available under NDA.
What our clients say
“Our experience with the FlexGenius platform has been highly positive from the outset. The implementation process was efficient and straightforward, facilitated by a knowledgeable and supportive team. They ensured that our transition was smooth and that all questions were addressed promptly.
Security and reliability have consistently met our expectations. Since adopting FlexGenius, our benefits are all in one place and are readily accessible.”
Lesley Sherwin, change project partner (people), Together Housing Group
“I highly recommend FlexGenius for their accuracy and the exceptional support provided from initial engagement, through a challenging implementation, to the smooth day-to-day platform activity and busy re-enrolment windows.”
Vicky Vitruk, payroll and benefits manager, AND Digital
“FlexGenius were an absolute dream to work with. From the initial meetings with Niall Munro, through the implementation phase with Helen and her team, and finally to go-live, they consistently demonstrated professionalism, helpfulness, and patience. They gave me complete confidence as I navigated a new process, resolving all my queries with a calm and reassuring approach.”
Alison White, senior HR specialist, APTOS
FAQ: Employee benefits platform implementation
Implementation typically takes around 8 weeks, depending on project scope, configuration requirements and any integrations needed. Timelines can vary based on the size, complexity of your organisation and the quality of your data.
Yes. FlexGenius is flexible and customisable. You can tailor it to your workforce, priorities, benefits strategy and branding. Modules, communications and benefit areas can be adapted to suit different business needs.
Yes. You can request a demo to see how the platform works, explore key features and discuss how FlexGenius could fit your organisation's needs before making a decision.
Our standard implementation includes launch comms templates, onboarding videos, the communication module and dedicated support.
That's not a problem. We regularly help organisations switch from another employee benefits platform, migrating your existing data and setup so the move is smooth. See how we did this for Crest Nicholson.
Yes. Many organisations start with a smaller selection of benefits and expand over time. As your organisation grows or your priorities change, you can add new benefits to the platform without starting the implementation process again.
We plan implementation to keep disruption to a minimum, including scheduling data migration outside of your busiest periods. Employees can continue using their existing benefits while the new platform is being configured, and we'll work with you to ensure a smooth transition at launch.
FlexGenius integrates with Ciphr HR, Workday, SAP SuccessFactors and other major HRIS platforms. Our in-house technical team maps your specific integration requirements, including single sign-on, data feed, or upload, during implementation and builds a solution around what you already use.
Book a free demo
The only way to truly assess new software is to see it in action. Why not book a free demo of our simple-to-use system, and take the opportunity to ask our consultants how the platform can configured to your exact business requirements?
Want to have a chat?
Want to know a bit more about FlexGenius? Our team would be happy to chat with you today!